London Heathrow Airport transfers

Philip

Dec 2024Verified booking

4/5

We were able to buy the tickets from the comfort of our own home at a good price. One more remark: the booking was no longer visible when we returned. Fortunately, I had kept the booking number and found the return ticket again.

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LINDA

Oct 2024Verified booking

5/5

Online portal was very easy to use, using the Heathrow Express took all the stress out of that leg of my journey it reduced the travel time and was very efficient

Andrew

Oct 2024Verified booking

4/5

Whole experience was pretty easy. Had a bit of a delay due to technical issue on the train in front of us. I found it easy, reliable and efficient. Andy

Jamila

Oct 2024Verified booking

4/5

After baggage claim at terminal 4, the route to the Heathrow express is well signposted. We're directed to a free shuttle (I presented my Heathrow express ticket at a kiosk) which takes us to Terminal 2. We get off and stay on the same platform (very convenient) to catch the Heathrow express. In exactly 15 minutes we arrive at Paddington station. Internet connection available.

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GEORGIOS

Oct 2024Verified booking

3/5

I could not access my ticket and show it so that I could exit the station I could not have Internet access even though I was connected to the train wifi

Ong

Oct 2024Verified booking

5/5

Transfer was quite seamless following my arrival from Bath SPA as location of the both platforms were close to each other. I had to run but I did manage to catch the Heathrow Express which was just great!

Thelma

Oct 2024Verified booking

5/5

quick and easy after 24 hours travelling and being tired, buying first class was great as only handful of people in the carriage.

David

Oct 2024Verified booking

4/5

Tickets were okay. By having them on my phone I had to hold up other customers whilst I found where the ticket was! I prefer paper. The trains were comfortable and always on time.

Blair

Sep 2024Verified booking

4/5

The Heathrow express was much more convenient than the underground that we took back to the airport. The hop on hop off was a great overview tour and we were able to use it as transportation between areas we wanted to visit. We had trouble with the ticketing experience and it took several chats and calls to finally get it sorted out at the last minute

Lauren

Sep 2024Verified booking

5/5

It was quick way to get to and from central London and then back to the airport again. Train was very clean and nice to be in

Subramaniam

Sep 2024Verified booking

5/5

The time taken to reach the destination and the ease of boarding the train from Heathrow airport was excellent. The online booking done from Munich before boarding the flight at Munich was very smooth.

Norman

Sep 2024Verified booking

4/5

Well I would rather have a piece of paper with the ticket on it any day. Quite difficult managing all my bags and the QR code on my phone through the ticket barrier.

Dexter

Sep 2024Verified booking

4/5

On time. Clean. For those not accustomed to the UK train experience, locating 1st class is not obvious. We found our place though without great difficulty.

Gabriela

Sep 2024Verified booking

4/5

The quick trip to London from the airport was very nice after a long fligh. It was confusing for me which was the Heathrow express train once in the train platform and the person there told me it was the one there but I had to go out at the next station and get on the next one which it was the good one.

Daniel

Sep 2024Verified booking

5/5

Train arrived quickly, but was quite full. But to be in London Central in a short time definitely a top option. We would book again

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Devon

Sep 2024Verified booking

5/5

This express train made it so incredibly easy to get from Heathrow to Paddington Station. We stay at hotels near the station for this very reason. Makes everything so smooth and you are in the middle of everything. Highly recommend. We use it every trip to London.

Dagmar

Sep 2024Verified booking

5/5

Everything was well posted and when we did have a question we always received a helpful and friendly answer by any of your staff.

Sue

Aug 2024Verified booking

5/5

Were visitors using the service for the first time so asked lots of the workers lots of questions - how to, where to , when to etc... Everyone was so helpful. Trains were clean and fast. Great experience.

Carlos

Aug 2024Verified booking

5/5

It was so easy to get to the train from terminal 4 when we arrived. The airport has many signs to direct you to the platform. I would do this again on my next trip.

Taryn

Aug 2024Verified booking

5/5

Heathrow express was so fast and easy! We loved getting to Paddington in a few in crowded mini without worrying about transfers. 10-10!

Matthew

Aug 2024Verified booking

5/5

The fact that it was on time and not canceled. Like other trains on my journey. Quick and easy. If I had one down side it would be the steps to the platform at Paddington. I saw and could see a problem with big suitcases and someone that would struggle with that situation

Christine

Jul 2024Verified booking

5/5

Simple and uncomplicated. However, I only realized afterwards that a cab transfer to the hotel, which I could have booked with Headout, would have been cheaper. Because from Paddington I needed a cab again ....

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Jennifer

Jul 2024Verified booking

5/5

Level access from SW trains at Paddington. Five minute wait for train. Not crowded. Easy access, lifts, at Heathrow Term 2.

James

Jun 2024Verified booking

4/5

I enjoyed thw speed and efficiency of the express. I was a forst time user and got a little confused to the process after a long flight and unfamiliar surroundings. However, the staff and fellow passengers were helpful.

Derk

Jun 2024Verified booking

5/5

Good connection to central London and in 15 minutes at Paddington station! Do regret that the train does not stop at terminal 4 so you have to change trains at terminal 123.

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Dahlia

Jun 2024Verified booking

3/5

The driver of National Express failed to find my ticket booking although tried to scan barcode many times but at last he allowed our access to the bus heading to Heathrow Airport.

Dahlia

Jun 2024Verified booking

5/5

Everything and everyone were awesome. It was easy to find the way for the bus station. Busses arrived as scheduled and our bus was clean and the driver was very helpful.

Celio

Jan 2024Verified booking

5/5

It was definitely a great choice. It was a comfortable bus and the driver was very friendly and helpful. If you're in a group of 4 or more, it's much better to take this bus than one or more cabs. From Victoria station you can easily get a cab to your hotel

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Lee

Dec 2024Verified booking

5/5

Ease of travel, friendly driver and a very comfortable ride made it a great experience. Thanks.

Susan

Sep 2024Verified booking

5/5

Good service and very close to my hotel

Margaret

Sep 2024Verified booking

5/5

The bus driver was patient and friendly. The bus ride was good and overall experience excellent

Gabriele

Sep 2024Verified booking

5/5

Relaxed ride, clean bus, no long waiting time.

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SHEELAGH

Sep 2024Verified booking

4/5

Great views from the bus and it was very comfortable

Christine

Aug 2024Verified booking

5/5

Very clear communication from the point of purchase to the pick-up.

marc

Jul 2024Verified booking

5/5

The treatment of the National Express staff at the station and on the bus. 12/10!

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Andrea

Jul 2024Verified booking

5/5

everything worked perfectly

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Hart

Jul 2024Verified booking

5/5

We took a very nice bus driver directly to Victoria Coach Station.

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PANAGIOTA

Jul 2024Verified booking

5/5

Fast service

Richard

Jun 2024Verified booking

4/5

Its reliable

Miriam

Jun 2024Verified booking

5/5

It was the perfect and comfortable first view of London for us.

Diana

Jun 2024Verified booking

4/5

We are very happy with the experience on Headout

Petra

May 2024Verified booking

4/5

Ticket buying could have been easier. Minus for not having wifi onboard when it said that it should.

Aisling

May 2024Verified booking

4/5

Prices were good and the service was solid.

Stephen

Mar 2024Verified booking

4/5

Money is secure and payment gateway is reliable.

Sebnem

Dec 2023Verified booking

4/5

Easy to find the platform and good cheap option to arrive in London city

Kerrie

May 2024Verified booking

3/5

Opportunities for improvement: 1) 5 or 6 seating clusters were reserved and then not used for the duration of our visit so that it was difficult for my husband and I to find comfortable seats together. 2) the sausages were very low quality. 3) the music was too soft to create a relaxed ambiance but they may be due to the crowded nature of the venue. We would not do this again.

Ian

May 2024Verified booking

5/5

Excellent food, drinks and service, lovely relaxed atmosphere.

Omonigho

Aug 2024Verified booking

5/5

On time departure and courtesy. Also the driver drove safely throughout the journey within speed limits.

Samara

Aug 2024Verified booking

4/5

Friendly bus driver and helped with luggage.

Codruta

Aug 2024Verified booking

5/5

Very nice and helpful people. Thank you very much!

Shawnna

May 2024Verified booking

5/5

Seamless ticketing choices and purchase online. Would recommend.

Antoine

Oct 2024Verified booking

3/5

We've been taking the Big Bus for a long time. This is the first time we've had to wait so long to catch a bus. We looked at the waiting time on the app, but it kept changing. Also, once it arrived, it could be crowded, which sometimes prevented us from sitting down and/or listening to the audio guide.

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Rajinder

Sep 2024Verified booking

5/5

Seamless ticeketing procedure online.Wonderfyl!The itenerary has been very well planned with a running commentary it made the tour comfortable and easy to connect with the places we passed by.

Lauren

Sep 2024Verified booking

5/5

It was quick way to get to and from central London and then back to the airport again. Train was very clean and nice to be in

Subramaniam

Sep 2024Verified booking

5/5

The time taken to reach the destination and the ease of boarding the train from Heathrow airport was excellent. The online booking done from Munich before boarding the flight at Munich was very smooth.

ELSPETH

Sep 2024Verified booking

5/5

Ticketing was easy and very convenient. Loved being able to get around and get off at the places we wanted to see more of.

Norman

Sep 2024Verified booking

4/5

Well I would rather have a piece of paper with the ticket on it any day. Quite difficult managing all my bags and the QR code on my phone through the ticket barrier.

Dagmar

Sep 2024Verified booking

5/5

Everything was well posted and when we did have a question we always received a helpful and friendly answer by any of your staff.

Sue

Aug 2024Verified booking

5/5

Were visitors using the service for the first time so asked lots of the workers lots of questions - how to, where to , when to etc... Everyone was so helpful. Trains were clean and fast. Great experience.

Sabrina

Aug 2024Verified booking

3/5

Open roof bus is great. But audio guide was interrupted and cut-off many, many times. So information was lost, what you saw driving by. Sometimes it was also not clear which house etc. the guide talked about, as we had passed it already or where not there yet. Or the description was too vague. The audio guide is the added benefit compared to driving around the city with the regular much cheaper bus lines. If the audio guide doesn't work properly, the tour is not worth its price.

Carlos

Aug 2024Verified booking

5/5

It was so easy to get to the train from terminal 4 when we arrived. The airport has many signs to direct you to the platform. I would do this again on my next trip.

Taryn

Aug 2024Verified booking

5/5

Heathrow express was so fast and easy! We loved getting to Paddington in a few in crowded mini without worrying about transfers. 10-10!

Neil

Aug 2024Verified booking

3/5

Love the ability to use the hop on hop off at many locations. Just a bit muddling as to where the stops were , that is which side of the street you get the bus . Also the blue is a bit too long fir one ride.

Fiona

Aug 2024Verified booking

4/5

Got to see alot but it was the hottest day of the year and it was very hot on top. We did come prepared with hats and water. However the English haven't invented aircon yet so it was very hot when we had to sit downstairs. I can imagine it would be freezing in winter.

Sunil

Aug 2024Verified booking

4/5

being able to cover all the major attractions with flexibility on choosing which one to see and where to get off. different routes (red and blue) help as well in terms of some planning for the sights the river cruise was excellent (with the weather being great as well on the day) One issue that we encountered was that the frequency would vary for the buses and the app at times wasnt that helpful.

Gaynor

Aug 2024Verified booking

5/5

Made a list of what we wanted to see. Saw everything using hop on hop off bus..brilliant we also went on the river cruise from Tower Bridge to Westminster.

Neha

Jul 2024Verified booking

4/5

It was very convenient. The drivers were so helpful any time I had questions. Would be nice if buses were air conditioned or windows opened more.

Richard

Jul 2024Verified booking

4/5

The sights of London. However, we noticed that there were no many Red route buses in comparison to the Blue route buses. We had to wait at Hyde Park corner for over 20 minutes for a Red bus, but 4 Blue buses came & went in that time.

Jennifer

Jul 2024Verified booking

5/5

Level access from SW trains at Paddington. Five minute wait for train. Not crowded. Easy access, lifts, at Heathrow Term 2.

Ericka

Jul 2024Verified booking

4/5

The bus tour was great, it included the main sites to visit and the application with the whole route and stops is very helpful. I'll suggest to find a common stop to connect the 3 routes (green, blue and red) to enjoy a full trip. Also, the cruise for the Thames river was only one way, we thought it was a round trip and that we will return to the same place we started to continue with the hop on hop off route but had to walked some time to go back and start again the route.

Corrie

Jul 2024Verified booking

3/5

The map you have on your website is no longer accurate so we waited around for several busses to get on the ORANGE line and it no longer exists. With everyone using technology today, you should update your map on your site.

Glenna-Marie

Jul 2024Verified booking

3/5

It was good to see the attractions and have some info about them. Unfortunately the map we got with our tickets was out of date so we wasted a lot of time looking for where to catch the bus. Once we got the bus we had the up to date version and could work out where to go.

Elizabeth

Jul 2024Verified booking

5/5

Easy to order online, only issue was confirmation e mail stated photo I'd required to relinquish tickets. I had no photo ID. Contacted the help chat and was reassured this was not needed. Plenty of buses available good commentary, friendly drivers. Loved driving over Tower bridge.

Eugene

Jun 2024Verified booking

3/5

We checked in for the first time and the driver simply waived us back and did not direct us to the earphones. We had to figure out the audio system on our own. It was a hot day and the downstairs if our bus was stiffling; once we moved upstairs it was better. Tour was good once we got deleted in; explanations on the audio guide need to be updated now that there is a new monarch in place.

Linda

Jun 2024Verified booking

4/5

We had a great time on our London hop on hop off tour with Big Bus. The addition is the one way Thames River cruise was a really nice addition although some of the information for this could have been easier to find on the websites. The bus tours were good except that some of the stops near Picadilly were changed because of detours and we didn't know about this until the bus was driving off route according to the map. We ended up getting off and course correcting ourselves. The commentary on the bus is pre recorded which was informative and fine but know that it does repeat some of the facts at different points.

Chris

Jun 2024Verified booking

3/5

The bus had issues with several of the audio outlets and at leas six of the plug-in boxed did not work around the seats I had. The 1:35 hr trip took nearly 4 hr due to traffic problems (no fault of the bus/service)...😕

WILBERT

Dec 2024Verified booking

4/5

Hello, After having booked the tickets for the London Eyes, I recommend the experience, but I find that the ticket remains expensive for just 30min of wheel, even if the sight from the top of this one remains impregnable. I would recommend this activity, especially at night.

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Alejandra

Dec 2024Verified booking

3/5

On November 17 I booked tickets for the London Eye for December 11 and when I arrived in London the reservation was made on November 17 which I had not put, I do not know if it is an error of the page or what but I will not buy tickets with you again. The ride was nice.

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Tatjana

Dec 2024Verified booking

5/5

The process was so smooth that we almost couldn't believe it. We had pre-ordered tickets but there wasn't a long queue. Maybe 5 minutes waiting time. We were there during the week and the weather was medium. It is barrier-free and the staff put ramps in front of the gondolas so that nothing can happen. Can only be recommended

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Mr

Dec 2024Verified booking

5/5

The staff could not have been more courteous and helpful. They carried out their duties in a professional - but friendly and welcoming way. Check-in was simple, the gentlemen at the security check were thorough but did not cause me any stress ahead of my long awaited experience. As it turned out, I was so excited I left my backpack behind me at the checkpoint and only realised this when the doors of my gondola were closing. The team loading visitors into the gondolas assured me that the bag would be put aside and kept with care. The expeirence on the London Eye itself was fantastic. There were four of us in the gondola and the other couple (featuring a wheelchair user) and my sister and I rotated positions in the gondola so we all got to see every angle throughout the flight. When we disembarked, it was a simple process to get back to the security checkpoint and when I told the person at the checkpoint that I had forgotten my bag, he asked some questions to verify that I really did know the bag in question. I then signed for the bag and we were good to go. SUPER EXPERIENCE and would highly recommend doing it on a clear day in November.

Joan

Dec 2024Verified booking

5/5

I purchased the ticket with the faster access to the attraction, and loved being able to skip that 30+ minute wait. From getting to the London Eye, I was in my pod within 5 minutes.

DONNA

Nov 2024Verified booking

3/5

The views from up high are exceptional. No light background music. No pinpoint focus guide. Photo counter could not accept cash so i had to leave my photos.

Valerie

Nov 2024Verified booking

3/5

I thought the experience was excellent except having to stand in a queue for too long (for someone disabled). Could a few seats be provided. I was in a queue for 15 minutes which was extremely painful standing for that long Excellent help getting on and off the pod itself. Overall a wonderful experience .

Beverley

Nov 2024Verified booking

4/5

The London Eye experience was great. Luckily I had my 16 year old grandson with me as I struggled with downloading the app without his help I would have found it difficult. But I will say the staff were very helpful and patient with nana.

Helen

Nov 2024Verified booking

5/5

No que,s .. pre ordered.. went to Southbank Christmas market first.. nice end to the day.. great experience! Worth the money

Isa

Nov 2024Verified booking

5/5

We could go straight ahead and didn't have to queue. The view was fantastic. It was a great experience to see London from above.

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Catherine

Nov 2024Verified booking

5/5

1st time in London & on The Eye was great . The que moved quickly . Super smooth ride, plenty of space to walk around the pod to see the site's and take photos . ( pity the weather wasn't better)

Gillian

Nov 2024Verified booking

4/5

very easy ticketing experience. arrived earlier than ticket was booked for but wasnt a problem at all - staff were very efficient and boarded people as quick as they could. Very expensive though

David

Nov 2024Verified booking

5/5

I liked the views from the top of the eye and seeing St Paul's and the shard. I thought the audio about the history of London was interesting and what we could see

Toneatti

Nov 2024Verified booking

5/5

Superb view of London's slightly crowded capsule Ticket respected and adaptable, but rather expensive... Possibility of adding the cruise!

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Kenneth

Nov 2024Verified booking

5/5

My first time in the Eye and it was brilliant! No problem with online ticketing, used the fast track admission to the pod; all good!

Antje

Nov 2024Verified booking

5/5

I used this App the first time. I wasn't sure if it works. But everything worked very well. We found the way to our attractions without losing the way! And we found our tickets without any problems on my mobile. The show " Starlight Express" was really great: the music, the laser show, the view from every seat there, the food and beverages inside the hall. It was an amazing place and show. We can recommend it!

Giuseppe

Nov 2024Verified booking

5/5

Beautiful experience to see London from above. Like all entrances to London...a bit expensive...but at least worth it!!!

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Diana

Nov 2024Verified booking

5/5

Seeing London at night from the London eye was a wonderful experience! It was super easy to get tickets and the staff was super organized! I would recommend it

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Andrea

Nov 2024Verified booking

5/5

The entrance is direct with the bar code, you only have to queue to get into the capsules but it is very little time.

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Benedicte

Nov 2024Verified booking

3/5

It was an enriching experience, but I found that people with strollers were unwelcome and not helped. In the end, we're treated better with a disability than with a baby. It's de event pr a space that's so easy to use with a stroller.

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Janet

Nov 2024Verified booking

5/5

The view was amazing!! Plenty of room to wander around. The unit moved so slowly, it didn't feel like it was moving. I bought the 'easy on' ticket. Best thing ever. Arrived at the Eye and stepped right in! So happy I did it!!

Nicholas

Oct 2024Verified booking

5/5

Everyone who was organising the que was really upbeat and positive. The staff got everyone on and off in a timely manner. I thought the whole thing was well organised all the staff knew what they were doing and seemed happy to do their work. A rarity in this modern age.

Malin

Oct 2024Verified booking

3/5

The tour was fantastic, but the waiting in line-system was complicated with two different sections of the line. Did not work out and people did not respect or understand the queing system.

Francesca

Oct 2024Verified booking

4/5

The attraction provides a great view of London's rooftops, the capsules are very spacious and clean, they don't move and for those who suffer from vertigo, I don't think they will be affected that much. The ride takes about 30 min and acceptable quality price. Recommended as an attraction to do in London

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Kimberly

Oct 2024Verified booking

5/5

My daughter and I went to London for a short trip and this was on our list of things to do. Amazing 360° view! The timing was perfect. You have 30 minutes to enjoy this experience and we found it to be not too long and not too short. Staff was friendly and while the lines appear long, they move quickly and efficiently!